We were given a $15,000 line of credit on a new Fidelity card.We have perfect credit. Any transaction over $100 was decined. Elan Financial stated the purchases were declined because they do not know our spending habits. The 4th decline was an airline ticket. No one notified us and when we realized the tax on one ticket was declined but the other one paid it took us 3 hours with the airline to get the ticket back. Fidelity has made a big mistake...
Twice in the last 3 Elan Financial billing cycles my scheduled payment date through Fidelity Billpay was process immediately rather than the Deliver By date I setup.Ignored the first error as I thought it could have been my error but the payment I scheduled Oct 19 was processed Oct 20 when I double checked my setting to deliver Nov 14th. I have contacted Fidelity and look forward to their explanation. Beware that there is an issue with you...
My new Fidelity Visa is essentially useless. There are levels of customer service, and all levels are not equal. The bigger the price problem, the nicer the rep., but their hands are tied. They are unable to fix the issues--declined card, erroneous fraud alerts, etc. Not going to make any further attempts to remedy the problem. This institution totally blows. What a waste. The problem definitely originates at the top. A mess. I hope Fidelity...
I was on auto-pay with my Fidelity card.In July Elan said they mailed notice of the transition and also mailed a new card (I received neither), In September I get a mailer i'm past 30 days, and another mailer (same day) based on payment history, we've reduced your credit limit. I had uninterrupted payment history, but the point is when I called Elan they said that they report regularly to the credit bureaus (of course) but that they couldn't...
I SURE MISS AMEX FIDELITY SWITCHED TO ELAN AND I TRIED TO HAVE MY LIMIT INCREASED AND WAS TOLD I HAVE ONLY BEEN A CUSTOMER FOR 3 MONTHS--I HAD A FIDELITY CARD FOR MANY YEARS ! THE ELAN TELEPHONE FOLKS ARE VERY HARD TO UNDERSTAND--NO PROBLEM WITH AMEX HAD A MERCHANT CHARGE $5000 TO MY CARD WITHOUT AUTHORIZATION ALTHOUGH I HAD AUTHORIZED A SIMILAR PAYMENT. ELAN SAID THAT SINCE I AUTHORIZED ONE PAYMENT ALL PAYMENTS WERE CONSIDERED AUTHORIZED. SO I...
This company took over a Fidelity American Express to convert to VIsa. They are incredibly incompetent. They transferred balances to the new card but not the payments then charged interest. Then they double billed my bank account for a $3600.00 automatic payment which didn't process correctly. Then they charged me a fee of $25.00 on top of that when the second payment bounced. Then my bank charged me a fee and Elan refused to pay it though...
Be careful to use the Fidelity 2% cash back credit card that Elan handles.It's horrible. They issue PIN without my prior permission and say there's no way to remove it from my account. Representatives are not only unprofessional but also have bad attitudes. It looks to me the Elan is so called mom and pop shop that is run by family business way. It really does. I think I'm kinda lucky to know that before getting actual trouble with them like...
I had 3 fidelity cards with FIA I understood from the mailing the FIA visa card was being replaced but Elan also discontinued my 2 AMEX cards one of which was used for automatic payments By the time I discovered that the AMEX was discontinued I owed late penalties More lack of customer care: Because I need 100 words I cut and pasted the comments below I had 3 fidelity cards with FIA I understood from the mailing the FIA visa card was being...
Terrible company that hurts my trust in Fidelity. Why can't I speak with a Fidelity representative to complain about Elan? They should know their third parties managing their customers' money sloppily better than they seem to. Autopay didn't work for me, either. The customer reps are not helpful and talking with a supervisor takes 20 minutes of holding time. No call back for the issue I had. Also, all of my transactions from the last card were...
First I have to say never had any issues with FIA card services and always had excellent customer service for many years with them.Now Fidelity switches to a new credit card vendor Elan Financial services. So a recurring charge on my card gets denied by Fidelity's new vendor. I call Elan customer service, wait on hold over 25 minutes and when I finally get to speak with a "live person" they are extremely rude and unprofessional. Not a great...
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