Manufacturer: Fidelity Financial Services Category: Reward Cards Clear all filters (17 of 17 reviews match)
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I had 3 fidelity cards with FIA I understood from the mailing the FIA visa card was being replaced but Elan also discontinued my 2 AMEX cards one of which was used for automatic payments By the time I discovered that the AMEX was discontinued I owed late penalties...
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Elan Financial Services Bridgton, Maine
Product
Fidelity Financial Services Fidelity Signature Reward Card
#898778
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Terrible company that hurts my trust in Fidelity. Why can't I speak with a Fidelity representative to complain about Elan? They should know their third parties managing their customers' money sloppily better than they seem to. Autopay didn't work for me, either. The...
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Fidelity Financial Services Fidelity Signature Reward Card
#898646
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First I have to say never had any issues with FIA card services and always had excellent customer service for many years with them.Now Fidelity switches to a new credit card vendor Elan Financial services. So a recurring charge on my card gets denied by Fidelity's new...
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Anonymous
Anonymous

Thank you for posting this. I am also someone who was switched from the Fidelity AMEX to the ELAN VISA. I have spent hours and hours trying to get charges I paid to AMEX that ...

Anonymous
Mint

I quick check on the USAA card is showing 1.5% reward similar to Quick Silver.

1.0
Product
Fidelity Financial Services Fidelity Signature Reward Card
#891411
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Just learned of conversion from Fidelity FIA which I've used for more than 25 years.Horrendously poor service. My card has been refused 3 times in the past moth. Every time I call Elan I've been told the problem was fixed only to recur. I was told a new card would be...
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Anonymous
Anonymous

If you do please add me to the roster!

Product
Fidelity Financial Services Fidelity Signature Reward Card
#890787
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Elan/ US Bank not able to post outstanding balances on accounts for 4 or 5 days once they began converting from FIA.Balance transfers that were initiated before conversion but not yet completed by the bank appear lost - was told to wait 10 days to see if they show up -...
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Product
Fidelity Financial Services Fidelity Signature Reward Card
#889090
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I have a Fidelity Visa Card using Elan since late June 2016, to replace my American Express, Fidelity no longer uses FIA. A refund was not transferred to Elan, and when I called Customer services, they did not know what they were talking about, not mention the rudeness...
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Anonymous
Mint Waxed

My past experiences with the BBB is that they give you a contact person's name & number and then call your case closed; making no attempt to see if the issue was resolved. In ...

Product
Fidelity Financial Services Fidelity Signature Reward Card
#888492
Reply to reviews